An inbound call deals with a majority of incoming calls. It means that customers or potential customers are phoning you rather than the other way around. Because of this, most inbound call centers are customer service focused.

Customers will call into these types of call centers when they need assistance with the product or service they specialize in. On the other hand outbound call center is the exact opposite of inbound call center, Rather than having a majority of your calls come in to your call center, agents in outbound call centers are, for the most part, making outgoing calls.